Return Policy

At Narayana Solar, we are committed to delivering high-quality solar products and ensuring customer satisfaction. If, for any reason, you are not satisfied with your purchase, you can take advantage of our 7-day Return Policy. Please review the following terms and conditions for a smooth return process:

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• The product must be in its original condition, unused, and with all original packaging, accessories, and tags intact.
• Returns will not be accepted if the product shows signs of installation, physical damage, or tampering.
• Proof of purchase (invoice or order confirmation) is required to process a return.

Non-Returnable Items

The following items are non-returnable:

• Customized solar products designed to meet specific requirements.
• Products damaged due to misuse, improper installation, or negligence.
• Items purchased on clearance or marked as "Final Sale."

Steps to Initiate a Return

1. Contact Us:
Reach out to our customer support team within 7 days of receiving your product.
📧 Email: narayanasolarenergy@gmail.com
📞 Phone: 9555569916 / 9922881120
2. Provide Necessary Details:
Share your order ID, proof of purchase, and reason for the return.
3. Return Approval:
Once approved, you will receive instructions for shipping the product back to us.
4. Return Shipping:
The customer is responsible for the cost of return shipping unless the product is defective or damaged during transit.
Ensure the product is securely packed to avoid damage during transit.
5. Inspection and Refund:
After receiving the returned item, our quality team will inspect the product.
If the return is approved, the refund will be processed within 7–10 business days. Refunds will be made via the original payment method.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost after verifying the issue.

Contact Information

For any questions or assistance regarding our return policy, please feel free to reach out to us:

• Website: www.narayanasolar.com
• Email: narayanasolarenergy@gmail.com
• Phone: 9555569916 / 9922881120
• Address: 1st Floor, Machhua Toli Chauraha, Arya Kumar Road, Near Yamaha Showroom, Above Pet's G, Patna, Bihar 800004



At Narayana Solar, we strive to provide a seamless experience for all our customers. Thank you for choosing us for your solar energy needs!